Privacy Policy Statement

How we handle user data with care and transparency

Introduction to Privacy Practices

We are committed to safeguarding your privacy and protecting your personal information collected through your use of our website and services. This statement explains our data handling approach.

Transparency and choice are central values for us. Here you’ll find details about what data we collect, how it’s used, stored, and your rights in relation to your personal information in Australia.

Information We Collect

We collect information you provide directly and automatically via website interactions, as well as data necessary for service delivery, support, and analytics.

Directly Provided Data

• Contact details given via forms, email, or other direct communication with us.
• Project or service information shared via online submissions.
• Feedback or survey responses provided for service improvement.
• User authentications and profile management, where relevant.
• Support inquiries and related correspondence preserved for reference.

Automatic Data Collection

• Technical data such as browser type, device ID, and operating system.
• IP addresses collected for security, support, or compliance.
• Site interaction data like pages viewed and accessed features.
• Cookie identifiers and session tokens for authentication or analytics.
• Location-derived data when features require regional adjustments.

How We Use Data

Information is used to operate services, respond to user requests, provide analytics, secure our platform, and meet legal requirements.

• To process queries and requests sent through contact forms.
• For service delivery and project fulfilment as agreed.
• To improve website features and analytics accuracy.
• Communication regarding platform updates or changes.
• Technical support and support-related follow-up communication.
• Complying with legal, regulatory, or contract requirements.
• Preventing unauthorised use or misconduct on our platform.

Privacy Commitment: Your privacy is a core value. We take technical and organisational measures to protect information and empower your rights as a user in Australia.

Sharing and Disclosure Policy

We limit information sharing and only disclose data where it’s necessary for services, legal duties, or with trusted external providers under confidentiality obligations.

Service Providers and Contractors

Service partners may access your details solely as needed to deliver technical support, hosting, or analytics, always bound by our privacy standards.

Legal and Regulatory Requirements

In some circumstances, we may share information with regulators, law enforcement, or other parties for legal compliance.

Aggregate and Anonymous Statistics

We create and use aggregated statistics to improve services without identifying individual users.

Your Data Rights

As an Australian user, you have rights to access, correct, delete, and manage how your personal data is processed. We support your choices under applicable law.

• Access your information on request any time.
• Request corrections to your stored data.
• Ask us to erase your data when possible.
• Obtain a copy of your data for transfer.
• Object to certain uses of your data.
• Request to restrict data processing.

To exercise your data rights, contact us using the details at the end of this policy. We aim to respond to all inquiries promptly and in accordance with law.

How We Protect Data

We use physical, electronic, and procedural safeguards, including encryption and access controls, to prevent unauthorised use, alteration, or disclosure.

Technical Security Measures

• Secure encrypted data storage and transfer protocols.
• Regular vulnerability monitoring and updates.
• Firewalls, intrusion detection, and access logging.
• Multi-factor authentication for sensitive access.

Organisational Safeguards

• Staff privacy and security training requirements.
• Internal access controls based on job roles.
• Vendor evaluations and contractual controls.
• Incident response plans for potential threats.

How Long Data is Stored

We only hold your information as long as necessary for the stated purposes or required by law. After that, data is securely deleted or anonymised.

• Account setup and management details stored securely.
• Analytics and reporting data kept for analysis.
• Service communications archived appropriately.
• Transaction records retained under legal standards.
• Feedback and engagement logs maintained.

International Transfers & Hosting

Your personal data may be processed by trusted providers outside Australia, always under appropriate contractual and legal safeguards.

• Standard contractual data protection clauses enforced.
• Only trusted, privacy-compliance certified providers used.
• Routine risk assessments of third-party data locations.
• Your consent sought where law requires.

Cookies and Tracking

We use cookies and similar tools to support basic functions, analytics, and personalised services. Your preferences can be managed in your browser settings.

Types of Cookies Used

• Enable basic functions and are always active.
• Help us monitor and improve site use.
• Store user choices and custom settings.
• Remember features selected by users.

For more information, see our Cookie Policy or contact us directly.

Policy Updates and Notification

We may update our privacy policy over time. Key changes will be highlighted and noted by updated dates.

• Website banners or alerts for major updates.
• Direct email notice where appropriate.
• Policy version and date published on our site.
• Publication of any new relevant contact details.

We encourage regular policy reviews for ongoing awareness.

How to Contact Us

Please reach out with privacy questions or concerns. Our team is ready to assist with any inquiry.

nuvorysentia

175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia

Phone: +61 8 9449 8224

Email: content@nuvorysentia.com

Updated October 25, 2025

Effective October 25, 2025